Refund Policy

Our Promise Your satisfaction is our priority. If something isn't right with your order, we'll make it right — no hassle.

Damaged, Defective, or Incorrect Items If your item arrives damaged, defective, or if you received the wrong item, contact us at heyvelura@gmail.com within 30 days of delivery with a photo or video showing the issue. We'll offer a full refund or replacement at no cost to you.

Not Happy With Your Purchase? If you're unsatisfied for any reason, reach out within 30 days of receiving your order and we'll work with you on a solution — whether that's a replacement, store credit, or a refund. We want you to love what you ordered.

Lost or Undelivered Orders If your order hasn't arrived within the estimated delivery window, contact us at heyvelura@gmail.com and we'll investigate and resolve the issue.

Refunds If approved, refunds will be processed to your original payment method within 10 business days.

Contact For any questions contact us at heyvelura@gmail.com.